This agreement is between you, the Customer, the original purchaser of the product, and
Go Configure
Terms and Conditions for Customer Onsite Delivery, Installation and Repair Services: Installations, Inc., doing business as
Go Configure (“Go Configure”), is a provider of services to consumers relating to the delivery, installation and/or repair of equipment and materials purchased by consumers from Go Configure’s retailer relationships (the “Services”). These Terms and Conditions explain Go Configure’s obligations to you (“Customer”) and your agreements with Go Configure.
GO CONFIGURE’S OBLIGATIONS
• All delivery, installation and/or repair services completed under the name Go Configure are completed by third party independent contractors that are selected at the sole discretion of Go Configure. Go Configure takes reasonable commercial steps to engage only qualified contractors to perform the Services and who conform to Go Configure’s standards for performance of Services.
• The relationship of Go Configure and the contractor is that of an independent contractor.
• Go Configure will provide the contractor with the necessary information to, as applicable, schedule the Services, and to timely pick up, deliver, install and/or repair the products at Customer’s location.
• The contractor is responsible for scheduling Services with the Customer. Scheduled service dates may be subject to change due to inclement weather.
CUSTOMER OBLIGATIONS
• Upon arrival, Customer should verify the identity of the contractor and if there is any question or concern contact Go Configure at 1.888.888.5424.
• Customer should ensure that all paths to the destination of the product must be clear of furniture or personal belongings, from the curb to the room/location of choice.
• Customer must provide a designated location for placement by contractor of packaging material upon completion of the Services. • Customer will complete a final inspection of the product delivered, installed or repaired. Upon inspection, if service is satisfactory the customer will be required to sign a completion of services form, indicating the work has been satisfactorily completed. If there are any issues with the Services or the products known at the time of the provision of the Services, Customer must
indicate such issues in writing to the contractor.
• Customer requests for additional services, claims, complaints or compliments should be directed to 1.888.888.5424
• An adult at least 18 years of age or older must be at the home during the performance by the contractor of the Services and authorized by the Customer to sign off upon completion of the Services.
• Limitation of Liability and Release – Except for direct tangible property damage, personal injury or wrongful death that directly results from a contractor’s negligence, under no circumstances shall Go Configure be liable to the Customer or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages arising out of, or related to,
the Service or the use of or inability to use the products. Except for direct tangible property damage, personal injury or wrongful death that directly results from a contractor’s negligence, in no event shall Go Configure’s total liability to you, whether based in contract, tort or otherwise exceed the amount you paid Go Configure for the Service. Some states do not allow limitation or release of certain damages or liability, so the above limitation of liability and release may not apply to you.
FEES INFORMATION
• If Customer needs to reschedule a Services appointment with a contractor, Customer must provide at least 24 hours notice or
Go Configure reserves the right to charge up to $50 rescheduling or cancellation fee.
• Additional fees may apply for work not included in the original fees. The contractors are not permitted to request or collect additional fees from Customers of Go Configure that they service.
• Service fees for delivery, installation and/or repair are refundable before Services have been performed or in the event that there is proven negligence or fault in the completion of the Services.
LIMITED WARRANTY OF SERVICES
• Go Configure provides a 30-day limited warranty on all delivery, installation and repair services. Go Configure warrants that the Services will be free from any defect in workmanship for a period of 30 days from the date of completion.
• This limited warranty does not cover damage from acts or occurrences beyond the reasonable control of Go Configure or the contractor, including but not limited to, acts of god such as flooding, hurricanes, tornadoes, micro bursts, electrical outages, etc.
• This limited warranty does not cover any defects in the manufacture of the product being delivered, installed or repaired by the contractor (such defects may be covered under the manufacturer’s warranty).
• The Go Configure warranty of services only covers the original Customer and is not transferrable.
• The warranty shall not be applicable in the event of any misuse or abuse of the product or if the product has been modified, tampered with or worked on by a service provider other than as selected by Go Configure. All warranty claims are investigated by Go Configure and Customer agrees to cooperate in such investigation.
• In no event will Go Configure be liable for any special, indirect or consequential damages.
• Some states do not permit certain limitations of warranties, including the limitation of damages. In such cases, applicable state law will apply.