1. ENTER SO NUMBER WITH OUT THE “SO-“
2. CUSTOMER NAME
3. SELECT REQUEST TYPE
4. ADD ANY NOTES YOU WOULD LIKE GO CONFIGURE TO SEE IN THE SERVICE ORDER.

CANCELLATION REQUEST – IF YOU SELECT THE REQUEST TYPE TO BE CANCELLATION REQUEST, AN ISSUE WILL BE PLACED IN THE SERVICE ORDER FOR GO CONFIGURE TO REVIEW AND CANCEL THE SERVICE ORDER.

 GENERAL UPDATE – IF YOU SELECT THIS REQUEST TYPE A NOTE WILL BE PLACED IN THE SERVICE ORDER FOR GO CONFIGURE TO REVIEW IN THE SERVICE ORDER.

• • Scheduling issues
  • Customer’s Availability
  • Tracking Update
  • Machine Location
  • Machine Type

*** If the issue type is not listed above, please follow internal BFX process to be address by tech team.