GO CONFIGURE SERVICES
TERMS AND CONDITIONS
Go Configure, LLC (“Go Configure”) is a provider of services to
consumers relating to the delivery, installation, and/or repair of goods
(“Goods”) purchased by consumers from a retailer with which Go Configure has an
independent contractor relationship. The
delivery, installation, and/or repair services provided by Go Configure are
referred to in these Terms and Conditions as the “Service” or “Services”. The terms “you”, “your”, and “Customer” in these
Terms and Conditions refer to you as the customer for whom the Services are
being provided. These Terms and
Conditions explain Go Configure’s obligations to you and your obligations to Go
Configure with respect to the Services.
GO CONFIGURE’S OBLIGATIONS
·
Go Configure arranges
for the Services to be performed by third party, independent contractors (“Contractor”)
that are selected by Go Configure. Go Configure takes reasonable commercial
steps to engage only qualified Contractors to perform the Services and who
conform to Go Configure’s standards for performance of Services.
·
The relationship of Go
Configure and the Contractor is that of an independent contractor.
· Go Configure will provide the Contractor with
the necessary information to, as applicable, schedule the Services, and to
timely pick up, deliver, install, and/or repair at your location the Goods you
have purchased from others.
· The Contractor is responsible for scheduling
Services with the Customer. Scheduled Service dates may be subject to change
due to inclement weather or other factors beyond the Contractor’s control.
CUSTOMER OBLIGATIONS
·
Customer must ensure
that an adult at least 18 years of age or older will be at the residence during
the performance of the Services, and will be authorized by the Customer to sign
off upon completion of the Services.
·
Upon arrival, Customer
should verify the identity of the Contractor. If there is any question or
concern in that regard, you should contact Go Configure at 1.888.888.5424.
·
Customer should ensure
that all paths to the destination of the Goods, from the curb to the
room/location of Customer’s choice, must be clear of furniture, personal
belongings, and anything else that would be an obstacle or impediment for the
Contractor to be able to safely provide the Services.
·
Customer must provide
a designated location at Customer’s location for placement by Contractor of
packaging material upon completion of the Services. Customer acknowledges and
agrees that, unless otherwise specifically agreed in writing, Go Configure and
its Contractor will not be responsible for removing any such materials or any
other property being discarded by Customer from Customer’s location.
·
Customer agrees to
complete a final inspection of the Goods delivered, installed, or repaired by
the Contractor. Upon inspection, if the Services have been completed in a
satisfactory manner, you agree to sign a completion of services form indicating
the Services have been satisfactorily completed. If there are any issues with
the Services or the Goods known at the time of the provision of the Services,
Customer must indicate such issues in writing to the Contractor.
·
Customer acknowledges
and agrees that Customer has purchased the Goods from others, and that neither
Go Configure nor its Contractors are the seller or distributor of any of the
Goods and therefore will not be liable for any defects in or pertaining to the
Goods.
·
Customer requests for
additional Services, claims, complaints, or compliments should be directed to
1.888.888.5424
· Limitation of Liability and Release – Except for
direct damage to tangible property, bodily injury, or wrongful death that
directly results from a contractor’s negligence, under no circumstances shall
Go Configure be liable to the Customer or any other person for any damages,
including without limitation, any indirect, incidental, special, or consequential
damages arising out of, or related to, the Services or the use of or inability
to use the goods. Except for direct damage to tangible property, bodily injury,
or wrongful death that directly results from a contractor’s negligence, in no
event shall Go Configure’s total liability to you, whether based in contract,
tort, or otherwise exceed the amount you paid Go Configure for the Services.
Some states do not allow limitation or release of certain damages or liability,
so the above limitation of liability and release may not apply to you.
FEES INFORMATION
·
If Customer needs to
reschedule or cancel a Services appointment with a Contractor, Customer must
provide at least 24 hours notice or
Go Configure reserves the right to charge up to $50 as a rescheduling or
cancellation fee.
·
Additional fees may
apply for Services that were not included in the original Services order,
subject to prior agreement between Customer and Go Configure. The Contractors
are not permitted to request or collect additional fees from Customers for or
in connection with any Services that Go Configure has agreed to provide.
·
Subject to the
cancellation fee referenced above, Customer may cancel Services before they are
performed and not be responsible for the fees for those Services. If the Services are not properly performed
due to negligence or other fault of the Contractor, Go Configure will make an
appropriate fee adjustment.
LIMITED WARRANTY OF SERVICES
·
Go Configure provides
a 30-day limited warranty on all Services. Go Configure warrants that the
Services will be free from any defect in workmanship for a period of 30 days
from the date of completion.
·
This limited warranty
does not cover damage from acts or occurrences beyond the reasonable control of
Go Configure or its Contractor, including but not limited to, strikes,
lockouts, insurrections, war, riots, and acts of God such as flooding,
hurricanes, tornadoes, micro bursts, windstorms, electrical outages, fires, pandemics,
and epidemics.
·
This limited warranty
does not cover any defects in the manufacture, design, merchantability, or
fitness for a particular purpose of any of the Goods for which the Services are
being provided (such defects may be covered by others under any warranty
provided by the manufacturer or seller of the Goods).
·
This limited warranty
is provided only to the original Customer, and is not assignable or
transferrable.
·
This limited warranty
shall not be applicable in the event of any misuse or abuse of the Goods or if
the Goods have been modified, tampered with, or worked on by a service provider
other than as selected by Go Configure. Go Configure reserves the right to
investigate any warranty claim, and
Customer agrees to cooperate with such investigation.
·
CUSTOMER AGREES THAT GO CONFIGURE’S SOLE AND
EXCLUSIVE WARRANTY WITH RESPECT TO THE SERVICES IS SET FORTH ABOVE, AND THAT GO
CONFIGURE MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES WHATSOEVER INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. CUSTOMER AGREES THAT
IN NO EVENT WILL GO CONFIGURE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL,
PUNITIVE, ENHANCED, RELIANCE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, LOSS OF USE), WHETHER IN CONTRACT, WARRANTY,
NEGLIGENCE, STRICT LIABILITY, OTHER TORT THEORIES, SUBROGATION, ASSIGNMENT OR
BAILMENT, OR WHETHER STATUTORY, AT EQUITY, COMMON LAW, OR OTHERWISE.
·
Some states do not
permit certain limitations of warranties, including the limitation of damages.
In such cases, applicable state law will apply.